1. Contact us
To help us help you faster, please write from the email address on your account (or tell us how you sign in: Apple, Google or email), and include your phone model and what you see on screen. A screenshot helps a lot.
To report someone who is breaking the rules, use Report inside the app: it reaches us with the details we need.
2. Sign-in problems
I didn't get my email code
- Check your spam or junk folder for a message from no-reply@lingify.app.
- Make sure the address is spelled correctly, then ask for a new code. Codes expire after a short time, so use the newest one.
- Some work or school mailboxes block automated email. Try a personal address, or sign in with Apple or Google.
I see a different, empty account
Each sign-in method can create its own account. If you first signed up with Apple, sign in with Apple again. If you chose Hide My Email with Apple, your account uses a private relay address, so signing in with your normal email address creates a new account. Sign out and try the method you used first. Still stuck? Email us with both addresses.
3. Restore purchases
Changed phones or reinstalled Lingify? Sign in to the same Lingify account, then open the You tab, tap Settings and choose Restore purchases. Make sure your phone is signed in to the same Apple ID that bought the subscription.
4. Cancel a subscription
Subscriptions are managed by Apple or Google, so you cancel them there:
- iPhone: open Settings, tap your name, then Subscriptions, choose Lingify and tap Cancel Subscription. You can also get there from Lingify: open Settings and tap your plan.
- Android: open the Play Store, tap your profile picture, then Payments and subscriptions › Subscriptions › Lingify › Cancel.
Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Plus or Pro until the end of the period you've paid for. Deleting the app or your account does not cancel a subscription.
5. Refunds
Payments are processed by Apple or Google, so refunds go through them. For App Store purchases, request one at reportaproblem.apple.com. See the subscription terms for details.
6. Report a user
- From a profile: open the menu at the top of their profile and choose Report.
- From a chat: open the chat menu and choose Report, or long-press a message and choose Report message.
Pick a reason and add any details. They won't know who reported them. You can also block them from their profile so they can't message you or see you in Discover. Read more in the community guidelines.
7. Delete your account
In the app: You tab › Settings › Delete account. It is permanent and takes effect immediately. Full details, and what to do if you can't open the app, are on the account deletion page.
8. Other questions
Why can't I start more chats or use the AI helper?
The free plan has daily limits that reset every day. Plus and Pro remove them. On the free plan you can sometimes watch a short ad to get a few extra AI uses.
Can I change my languages or level?
Yes. Open the You tab and tap Edit profile.
Is there an Android app?
It's coming soon to Google Play.
How is my data used?
See our privacy policy.